Shipping policy

All items shipped from Custom LED ship either by UPS, DHL, or USPS (United States Postal Service) and does not include any additional insurance against theft, loss, or damage in transit.  If you have an item that is damaged in-transit, please contact us quickly so we can help resolve the situation.

International Note: All items shipped from Custom LED internationally (recipient address outside of the USA) do not include any prepaid duties, fees, or taxes.  The shipping carrier you select will determine the correct customs duties , fees and taxes according to the laws of the destination country, and will collect this amount from you before or during delivery.  You are responsible for paying these fees.

The details of our shipping methods with transit-times and automatic insurance values, please click here.